Shipping Information

Shipping & Delivery

Australia-wide with Australia Post — tracked, insured and signed for, door to door.

Every Carat Direct order is shipped with Australia Post, fully tracked and insured while in transit. Orders are dispatched within [1–2] business days of payment, and you’ll receive your tracking number by email the moment your parcel is on its way.

◆  Delivery options

Exact shipping costs and an estimated delivery date for your address are calculated automatically at checkout through our Australia Post integration — what you see there is live and accurate for your postcode.

◆  Packaging & security

Orders may be despatched in plain outer packaging for security purposes — nothing on the outside advertises what’s within. All parcels are insured for their full purchase value while in transit, up to $5,000.

◆  Signature on delivery

A signature is required for all Carat Direct orders, regardless of shipping method. We are unable to authorise deliveries to be left unattended — the security of your jewellery is our priority.

If you miss your delivery, Australia Post will leave a collection card. Please collect your parcel from the nominated Australia Post outlet within the holding period specified on your collection card. Bring photo ID matching the delivery name when you collect.

◆  Tracking your order

Your dispatch email includes an Australia Post tracking number. Follow your parcel at auspost.com.au/mypost/track or in the free AusPost app, which sends you notifications on delivery day so you can be home to sign.

◆  Delivering to a PO box

Because we ship with Australia Post, we can deliver to PO boxes — your parcel is held securely at the post office and signed for at the counter when you collect. A convenient option if home delivery days are hard to predict.

◆  Incorrect address

Please ensure your shipping address is correct before placing your order. Carat Direct is not liable for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us at support@caratdirect.com.au as soon as possible — we can update your address provided your order has not yet been dispatched.

◆  International orders

[Confirm policy] At this stage we ship within Australia only. If you’re overseas and have your eye on a piece, email support@caratdirect.com.au and we’ll see what we can arrange.

◆  Questions?

If you have any questions about your delivery, please reach out to our team at support@caratdirect.com.au and we’ll be happy to help. Nothing in this policy limits your rights under Australian Consumer Law.